1. Login to PuntersClubHero
2. Go to Details > Manage Direct Debit
3. Select to cancel the Direct Debit on the card you wish to update
4. At the commencement of the next Betting Round, you will be prompted to deposit when you navigate to your HOT Bet account from Punters Club Hero
5. Select Debit Card
6. Enter your new card details and make a manual payment.

The new Card will be used for future Direct Debit contributions into the Club

To see who has paid in the current round go to: Details > Club Members

Check their Action/Status (last column of the Club Members table).

INACTIVE members have either forgotten to pay or their automatic debit card payment was unsuccessful.

When they make a successful payment, they will be able to Enter Betting Round.

The betting changes for 4 reasons. If any one of these reasons is true, then the turn will change to the next person.

Profit – If the member(s) do not achieve the return/profit required per the club rules, the change will turn to the next person. Refer to Details > Club Rules.

Turnover – the member(s) must turnover the minimum amount. This amount is displayed on the Home dashboard under the member’s name where it says Betting Now.

Financial – If the player whose turn it is to bet has not paid for the current round, they will not be able to place the club bet.

Club Rules – If the Club Rule requires the turn to be changed regardless of profit, then the betting turn will change regardless of the above points.

The Club Manager can change the betting order at any time including the current person whose turn it is to bet.

The Club Manager goes to Manage > Betting Order to do this.

The CLUB BET now button is in the top right hand side of the screen.

If you see a green BET NOW button then the system is indicating that it is not your turn to bet.

Refer to Why did the turn change? to better understand why this is the case.

More funds in betting account

If a profit has been made, the funds stay in the club betting account until a non-profit round where they will come back to the club bank.

The bettor is only required to bet the minimum round stake if they wish to maintain the bet turn,but they can increase the stake if you wish.

If you see less then expected in your betting account, it is likely that one or more of your members have not paid for the current round.

Go to Who has not paid? to learn how to find out who hasn’t paid.

If it is your turn to bet for the Club, you will see an orange CLUB BET NOW button in the top right hand corner of your screen.

Click/Tap this button and you will be diverted to the club betting account where you can place your bets.

Bets can only be cancelled by HOT Bet. Please contact HOT Bet here if you wish to cancel a bet that you placed for your punters club.

If your bet was a fixed-odds racing bet, it is possible that there was a scratching after your bet was placed. In these cases, all Australian bookmakers follow a deduction scale which is applied to your winning fixed odds bet.

You can see deductions applied on the relevant race page on HOT Bet.

In other cases, please contact HOT Bet here.

e.g. second paid as a winner or money back for second.

A win is paid by HOT Bet according to how the bet performed. If money is returned under a promotion, then it is categorised as a bonus by HOT Bet.

This bonus is returned under the Club code rather than the individual member who placed the bet to reflect the bonus payment.

It is not a win for the Club Member.

If you cannot login with your HOT Bet username and password, then you need to reset your password or get your username.

You are logging in with your personal HOT Bet username. It works the same if you entered it at www.hotbet.com.au.

Complete the Forgot Password steps at HOT Bet here here to retrieve your login details.